Service

Support

Operational, management and strategic IT support.

At a glance

Support

  • IT operations
  • IT management
  • IT strategy
  • Full-day support team
  • Atlassian
  • Google Workspace
  • Microsoft 365
  • Linux
  • Cloud

Support

The development of information technology is now very fast. This makes many companies competing to develop their technology in order to compete with their competitors. Unfortunately, the development of information technology in some places is not followed by the development of human resources, so the company has to spend more effort to adjust human resources with their technology.

To face these constraints, we have a team that can assist companies in addressing issues related to information technology, among others: operational, management, and strategic.

IT Operational

IT Management

IT Strategic

What we do

What's included

Business Perspective

Each company has its own business model. Business model is the result of the translation of the vision and mission that exist in the company. The rapid development of technology makes many companies have to update their technology, and the expected technology does not always align with the new business model. Our team improves the technology while still paying attention to the business model, so that the technology developed has an optimal value for the company.

Human Resources

Human resources are a key resource in every organization. The better the quality of human resources, the better the company — especially those with ability in information technology. Nowadays it is very difficult to find people with good quality in developing information systems. To that end, our team can provide reliable human resources in developing and managing information owned by the company.

Full Days Support

Problems arise unexpectedly. Such occurrences can sometimes prevent the development of a company's business. Therefore, we have a full-days team that is always ready to assist technically or non-technically for the issues that are our responsibility.

Deliverables

What you get

  • Assessment of current systems and processes
  • IT roadmap aligned with your business model
  • Skilled people to run and improve your systems
  • Helpdesk and full-day technical support

Technology

Tools we work with

We choose proven, well-supported technology that fits your product and your team — never the other way around.

  • Atlassian
  • Google Workspace
  • Microsoft 365
  • Linux
  • Cloud

Process

How we work

A simple, transparent process that keeps you in control from the first call to long after launch.

  1. 01

    Discover

    We learn your business, users and constraints, then agree on scope, priorities and success metrics.

  2. 02

    Design

    Architecture, UX flows and a clickable prototype, so you see the product before we build it.

  3. 03

    Build

    Weekly sprints with demos, code reviews and automated tests. You always see progress in Jira and Slack.

  4. 04

    Launch & Support

    Production deployment, monitoring and handover, then support and new features as you grow.

FAQ

Support FAQ

Can't find your answer? Talk to us — we are happy to help.

What does IT strategic support include?

We review your business model and current systems, then plan the technology changes that bring the most value.

Can you provide IT staff for our company?

Yes. We provide reliable people to develop and manage your information systems, full time or part time.

Other services

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