Support and Maintenance
Keep your systems healthy with flexible support levels.
At a glance
Support and Maintenance
- Monitoring & incident response
- Security patches and upgrades
- Bug fixes and small improvements
- Up to 24/7 on-call support
- Linux
- Docker
- Kubernetes
- AWS
- GCP
- Grafana
Support and Maintenance
Launching an application is only the beginning. We keep your systems secure, up to date and running smoothly, with support levels that match your needs and budget.
What we do
What's included
Monitoring & Incident Response
We watch your applications and infrastructure so problems are found and fixed before they affect your users.
Updates & Security Patches
Regular dependency upgrades, security patches and platform upgrades — including live production systems.
Flexible Support Levels
From basic on-going support to on-call developers available 24/7, choose the level that fits your business.
Deliverables
What you get
- Uptime and error monitoring with alerts
- Agreed response times per severity
- Monthly dependency and security updates
- Backups and disaster recovery checks
- Monthly report of incidents and changes
Technology
Tools we work with
We choose proven, well-supported technology that fits your product and your team — never the other way around.
- Linux
- Docker
- Kubernetes
- AWS
- GCP
- Grafana
- Sentry
Process
How we work
A simple, transparent process that keeps you in control from the first call to long after launch.
- 01
Discover
We learn your business, users and constraints, then agree on scope, priorities and success metrics.
- 02
Design
Architecture, UX flows and a clickable prototype, so you see the product before we build it.
- 03
Build
Weekly sprints with demos, code reviews and automated tests. You always see progress in Jira and Slack.
- 04
Launch & Support
Production deployment, monitoring and handover, then support and new features as you grow.
FAQ
Support and Maintenance FAQ
Can't find your answer? Talk to us — we are happy to help.
Can you support an application you did not build?
Yes. We start with an audit of the code and infrastructure, document what we find, and then take over support.
What support levels do you offer?
From business-hours support to 24/7 on-call engineers. We agree on response times per severity before we start.
Do you upgrade live production systems?
Yes. We plan, test and roll out upgrades on live systems, with a rollback plan for every change.